Sai Jewelers & Repairs | 3102 S Parker Rd Aurora

Don’t be fooled, and ripped off, like I was. Sai Jewelers are negligent, unknowledgeable, rude, untrustworthy, dishonest, apathetic, irresponsible, fraudulent, unethical, and unprofessional.

I took my wedding rings to this shop to get them soldered together after our wedding. They assured me they could do it, no problem. They shattered the stone and ruined the gold on both rings. They admitted their jeweler was new and didn’t know how to work with the gold or the stone.

They offered to replace with a stone they would order from somewhere overseas. They refused to replace it with a stone of equal quality from the same location as the original. They promised to “make it right” then changed their mind once they realized the value of my rings. Then they tried to belittle me and convince me it wasn’t worth what the appraisal certificate says. They also didn’t want to show me what the rings looked like after they destroyed them and I had to insist they give them back to me.

I ended up having to take it back to the original jeweler. He tried to contact this shop and get them to help offset the cost of the repair they caused and even suggested they use their business’s insurance if they needed to. They stopped taking his calls.

After my husband spent an exorbitant amount of money to get it repaired I got the rings back and went back to Sai Jewelers. I asked if they remembered me and my ring they destroyed and asked what they were going to do since we had to pay so much to have it replaced. They said “So? What do you want me to do about it?” They wouldn’t do anything. I asked if they would do the absolute bare minimum and pay our shipping costs to get it to the original jeweler. They begrudgingly did… a whole $80… not even a drop in the bucket to the total cost of the damage they did with their negligence and lack of knowledge for a simple process.

I understand mistakes happen and everyone is new and learning at some point, but had they actually made it right as they claimed they would, and not treated me so terribly, I would feel much differently about the situation. I gave them two different opportunities to do the right thing and not only did they refuse, they did so in a demeaning and contemptuous manner.